Account Recovery
After a security protocol error locked a financial institution out of their trading account with over $2.4M in assets, our team worked with the exchange's security department to verify identity and regain access.
Client type
Investment Firm
Asset value
$2.4M
Recovery rate
92%
Resolution time
11 days
01
A leading cryptocurrency investment firm lost access to their institutional trading account following an internal security protocol update. The 2FA device was replaced without proper exchange notification, and the account was automatically locked with over $2.4 million in digital assets inside.
02
Our team initiated direct communication with the exchange's institutional security team, providing comprehensive identity verification documentation. We facilitated a secure video verification process and implemented our proprietary validation protocol that complied with the exchange's advanced security requirements.
03
Within 11 days, we successfully recovered full account access and 100% of the digital assets. Additionally, we implemented an improved security protocol for the client to prevent similar incidents in the future.
Private & confidential
