Institutional Trading Account Recovery
After a security protocol error locked a financial institution out of their trading account with over $2.4M in assets, our team worked with the exchange's security department to verify identity and regain access.
The Challenge
A leading cryptocurrency investment firm lost access to their institutional trading account following an internal security protocol update. The 2FA device was replaced without proper exchange notification, and the account was automatically locked with over $2.4 million in digital assets inside.
Our Solution
Our team initiated direct communication with the exchange's institutional security team, providing comprehensive identity verification documentation. We facilitated a secure video verification process and implemented our proprietary validation protocol that complied with the exchange's advanced security requirements.
The Result
Within 11 days, we successfully recovered full account access and 100% of the digital assets. Additionally, we implemented an improved security protocol for the client to prevent similar incidents in the future.
"After being locked out of our institutional account with significant assets, we were facing potential financial disaster. The RankedSafe team worked methodically with the exchange's security department to verify our identity and regain access. Their expertise and exchange relationships proved invaluable."
Key Facts
- Client Type: Investment Firm
- Asset Value: $2.4M
- Recovery Rate: 92%
- Resolution Time: 11 days
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